Travel Process Offshoring

 Globus offers Offshoring for Travel companies enabling them to gain access to low cost, best-in-class customer-centric solutions.  While travel companies must focus on their core offerings, an outside specialist with resources and technology can provide better value and position the company ahead of the competition.

Increased competitiveness. An outsourcing specialist helps companies capture more wallet share through various methods: appropriate up-selling and cross-selling initiatives in contact center operations (airline travel booking, information requests, car reservations, hotel and entertainment booking, etc.), streamlined and integrated finance and accounting methodologies, and sophisticated data and analytics to develop improved strategic decision making.  One example is global hotelier Marriot, which partnered with a third party on ten successful outsourcing projects.  These included change management and business case planning and design.  Marriot gained business and technical skills that helped the organization gain better value.

Exceptional customer service. According to Morrison & Foerster’s Global Sourcing Trends Report, the hospitality industry should improve customer-facing functions and focus on customer retention.  Besides customer support, outsourced non-voice services and data management help companies attain seamless and high-quality processes that in turn secure customer loyalty.

Improved focus. An Offshoring performs non-core, back office activities (account maintenance, order processing, data analytics, market research, etc.) so the company can focus on strategic business functions like developing new products and improving customer engagement and loyalty.

Brand protection. A third party provider can protect a brand by exceeding the service levels that customers expect through the provisioning of highly-trained, friendly and efficient contact center professionals, state-of- the-art infrastructure and best-in- class methodologies.

Cost containment. By working with offshore vendors, the potential cost savings can further multiply due to cost arbitrage.  Offshore providers can often help companies reduce costs by 40-70% while also introducing advanced technology and operational methodologies that improve efficiency and quality.

Travel Process Offshoring

• It’s best to consider travel process offshoring with a service provider such as Globus that aims to provide custom solutions, sophisticated infrastructure and best-in-class processes to ensure client success.  Besides the provisioning of low-cost, highly skilled personnel to global travel and hospitality firms, industry expertise and excellence metrics can help an outsourcing company become a seamless extension of the business.
• Call us today to know how we innovate to streamline your business process for increased productivity and higher conversion ratios.